Talentcare Launches AI Solutions To Make Frontline Hiring More Human

Talentcare Crew Supports Every Stage of the Hiring Journey, From Candidate Selection and Interviewing to Hiring and Retention

Talentcare, a frontline hiring and retention leader trusted by fast-growing companies since 2013, announced the launch of Talentcare Crew, an AI-enabled system that helps companies hire and retain frontline employees at scale.

For executives leading fast-growing companies, unfilled frontline roles are a constraint to growth and profit.

“For more than a decade, we’ve solved the business problem of talent for our clients. By hiring better frontline staff and keeping them longer, together we have driven results like increased revenue by expanding billable staff capacity or reduced costs like overtime and turnover by improving staff retention,” Talentcare founder and CEO Eric Smith said. “Now with Talentcare Crew, we’re adding AI to the process so hiring managers can find the right people more easily, get them started faster, and keep them longer.”

Standard AI recruiting tools often address only a single step, such as ranking resumes faster or automating a scheduling email. Talentcare Crew covers the full candidate journey, from the application through the first 90 days on the job.

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Here’s a closer look at how Crew helps hiring teams bring on and keep better people:

• Soundings and Signals scores candidates’ applications not only against employees who have performed and stayed, but also assesses their eagerness to take the job.
• Tactician takes the drudgery out of reviewing resumes and helps recruiters decide which ones to engage.
• Navigator guides candidates from initial application to offer accepted, using both voice and SMS AI to reduce no-shows and ghosting.
• First Mate prepares and guides the hiring manager through an interview process designed for more informed decisions. Because the interviewer isn’t showing up unprepared at the last minute, the candidate gets a better, more human experience.
• Pilot extends a great candidate experience through onboarding from offer acceptance to day one on the job and beyond.
• Steward thanks people for applying, even if they didn’t get the job.

“Unlike solutions based on generic AI models, Talentcare Crew is trained on each client’s own data, with identifying data removed to eliminate bias,” added Talentcare Chief Technology Officer Everett Plante. “It’s also fully compliant with hiring regulations, including state laws that govern the use of AI in the hiring process because humans, not the technology, make the hiring decisions.”

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