Employers Embrace AI for Benefits — Employees Remain Cautious
New Prudential study shows employers are far more confident than employees in using artificial intelligence to improve the workplace benefits experience Prudential Financial, Inc. released a new study showing how employer optimism about artificial intelligence in the workplace benefits experience is outpacing employee willingness to use these tools for benefits-related support. The second installment of Prudential’s 2026 Benefits & Beyond study reveals that more than 8 in 10 employers (83%) are interested in using AI to help workers better understand their benefits, but only 58% of employees say they would use AI for this purpose, and just 24% say they do so today. Catch more HRTech Insights: HRTech Interview With Hari Kolam, CEO and Co-founder of Findem: Featuring Findem’s GliderAI “AI can make benefits simpler, more personalized and easier to use, but employees won’t embrace it unless they trust it,” said Michael Estep, president of Prudential Group Insurance. “That ...