Tech news

Recognition and rewards pioneer builds on a long list of industry accolades for delivering superior customer experience  Achievers, the world’s most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, announced that it has won two Stevie Awards in the Customer Service Department of the Year and Best Use of AI by a Customer Service Manager categories of the 20th annual Stevie Awards for Sales & Customer Service. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox These awards recognize Achievers for transforming its global customer service operations while demonstrating measurable, AI-driven impact at scale. The company consolidated previously fragmented regional support teams into a unified global model that delivers superior, 24/7 service. Specific metrics reflecting the impact of this shift include: Reduced call abandonment rates from 26% to 2% M...

Data shows HR teams balancing employee demand for human interaction with growing technology adoption New research from Conduent Incorporated, a global technology-driven business solutions and services company, highlights the tension HR teams face as they modernize operations, adopting AI and automation while still delivering the human connection employees value. These findings build on Conduent’s 2023 survey exploring employee satisfaction and HR engagement. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox According to  Humanizing HR: The   2026 State of Experience in the New World of Work , employees who feel genuinely cared for and recognized by their employers are far more likely to report high satisfaction, stronger engagement, and long-term commitment. The study, conducted in partnership with Mercer, surveyed 765 employees and 254 HR professionals across three markets to understand how the HR-emplo...

Giles to Lead Technical Strategy and Drive AI Engineering Innovation for Global Hiring Platform Indeed, the world’s #1 job site and a leading hiring platform, announced that Jim Giles has joined the company as Chief Technology Officer, effective . As CTO, Giles will lead the technical strategy and evolution of Indeed’s global engineering teams, transforming how people get jobs and how employers hire with speed, confidence, and trust. He brings a strong belief in technology as a force for human progress, applying AI intentionally to scale impact without losing sight of the people it serves. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox “Jim is a proven engineering leader with deep experience scaling technology used around the world,” said Hisayuki “Deko” Idekoba, Indeed CEO. “As hiring enters a new era, his forward-thinking approach to applying AI will help drive a step-change in our platform—ensuring our technology is b...

Chronus, a next-level mentoring and connection platform for the future of work, announced the launch of its Change Adoption  solution which is designed to help organizations move beyond change announcements and training to the moment that matters most:  employees actually adopting new behaviors in the flow of work . Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox Our new Change Adoption solution is designed to provide the space and structure employees need to reflect on the changes you’re making at an organizational level and truly adopt it as their new normal. From AI enablement and operating model shifts to culture changes and cross-functional collaboration, organizations are navigating constant transformation. Yet many change initiatives stall after rollout because employees don’t have enough space to process what the change means, learn from one another, and translate new expectations into real actions. Traditi...

JA Worldwide announced that Vivek Kumar will serve as the next President and Chief Executive Officer of JA Asia Pacific. Vivek joins the organization at a moment when the Asia Pacific region is positioned to shape the global future: more than 60 percent of the world’s young people live in this diverse and rapidly transforming part of the world, making the region essential to JA’s mission to equip youth with the skills and confidence to thrive. Vivek brings more than two decades of leadership experience across the private sector, public service, and international NGOs. He most recently served as the CEO of WWF-Singapore, supporting a global network with local, regional, and international dimensions. During his tenure, WWF-Singapore developed the organization, sharpened its strategic priorities, and deepened partnerships to deliver greater conservation impact, including advancing its pioneering work in carbon finance. These experiences align directly with JA’s operating model and the ...

As CEO turnover hit record highs in 2025 , many high profile companies aren’t just replacing leaders, but navigating a make-or-break moment for their future. On the surface, executive searches and succession planning might look easy: find a new candidate, figure out if their vision aligns with the company, and offer them the role. However, succession planning has to be a more in-depth exercise, and the truth is, many companies and boards are struggling. A recent example of success was Warren Buffet’s retirement . The board approached finding a new CEO as a long-term strategy, not a contingency plan, carefully plotting steps to protect both the company’s legacy and its strong market position. It was a rare kind of leadership transition telegraphed for years, backed by a decisive board, with a clearly identified successor. It was framed as continuity rather than disruption, giving investors confidence in the new leadership. But that level of foresight is uncommon, and many organizati...