Tech news

The way we work has changed. Hybrid schedules, shared spaces and shifting employee habits have introduced greater flexibility, but they have also added new complexity to the everyday working experience. For many employees, that complexity shows up in small but constant moments of friction. While employees value choice and autonomy, the systems and spaces that support hybrid work have not always kept pace. The office is no longer a fixed destination where every desk is occupied from nine to five. Instead, it is a blend of home, hubs and headquarters, with different people using space in different ways at different times – often with very different expectations of what a “good” working day looks like. This flexibility brings opportunity, but without the right foundations in place, it can also undermine wellbeing. Today, workplace wellbeing is increasingly shaped not by policies or perks, but by how the office actually works day to day. When flexibility becomes friction Without the r...

Industry leader in commercial vehicle service management systems adds the expertise of a seasoned people executive with technology and logistics experience. Decisiv, Inc., the industry leader in Service Relationship Management (SRM) solutions, announced  that Priyanka Chandel has joined the company as Chief Human Resources Officer. “Priyanka Chandel brings more than ten years of experience in technology and logistics organizations to Decisiv at a time when we are expanding our data strategy initiatives and building on our operational expertise,” said Tim Hardin, President and CEO of Decisiv. “Those capabilities require not only technology but a culture that fosters people and high-performance teams. With her leadership, we will be better positioned to deliver the systems, insights and best practices that benefit our customers using the SRM platform across the expansive and growing Decisiv SRM Ecosystem.” Catch more HRTech Insights:  HRTech Interview with Bernard Barbo...

With UKG People Assist, FJ Management fielded 78,000 employee requests in one year, responding to most in under an hour Data insights pulled from UKG allows the company to quickly achieve granular and big picture analytics for managers and executives related to staffing needs, time-to-hire, and turnover UKG , a leading global AI platform unifying HR, pay, and workforce management, announced that FJ Management, a privately held family-owned holding company with more than 17,000 employees across 28 U.S. states, has transformed how it delivers HR service and employee support with UKG, creating faster, smarter, and more consistent experiences across its diverse businesses. Catch more HRTech Insights:  HRTech Interview with Bernard Barbour, Chief Technology and Product Officer at Skillsoft Alongside its sizable investment portfolio, FJ Management oversees a wide range of frontline-heavy businesses, including Maverik convenience stores, a multi-state bank, an oil refin...

Customer success and revenue teams can build agentic retention workflows on Gainsight’s customer intelligence using AI tools like Claude and ChatGPT. Gainsight, the retention engine powering the world’s most customer-centric companies,  announced support for the Model Context Protocol (MCP) across Gainsight CS and Staircase AI. For the first time, customer success and post-sales leaders can direct AI agents to run retention workflows on their behalf, drawing on the full picture of every customer relationship to take action, from flagging risk to orchestrating renewal plays, in minutes instead of weeks. “We’ve spent over a decade building the most advanced CS platform. Now, everyone is a builder in the age of AI. Our job is to support that creativity. Agents are becoming force multipliers for every user and MCP allows both humans and agents to tap into the full power of Gainsight,” said Ori Entis, EVP & GM of Product and Engineering at Gainsight. What MCP Unlocks Staircase ...

There is very little movement in today’s no-hire, no-fire job market. Employees are staying put while job seekers compete for the shrinking number of open roles. The result? The average job posting now receives over 242 applicants – some credible, some not and some that present serious business risk. Faced with this influx of talent, recruiters have evolved into the first line of defense for their organizations. They are no longer managing hiring volume alone, but also the organizational risk inherent in bringing on employees whose actions and conduct directly reflect the brand. These HR professionals must ensure candidates moving through the hiring process are credible and secure, requiring structured processes to vet, research and verify applicants while still maintaining a respectful and enjoyable candidate experience. Artificial intelligence (AI) can play a major role in streamlining these workflows, enabling teams to manage candidate surges more efficiently, but outsourcing de...

Shifting from passive consumption to active participation as the new standard for Scalable L&D. The “passive learning” era of corporate training is facing an existential crisis for global HR departments. For decades, the standard for digital upskilling has been the linear video: a static, one-way stream of information that industry analysts say results in dangerously low engagement and even lower knowledge retention. In a move to address this stagnation, AI Studios has announced a major technical expansion, integrating Scenario Branching and real-time Quiz Evaluations into its generative platform. The launch signals a decisive shift toward “active participation” as the new gold standard for Scalable L&D and modern HRD (Human Resource Development) in a globalized workforce. The push for interactivity is backed by grim statistics regarding traditional HR methods. Research into the “forgetting curve” suggests that learners lose nearly 70% of new information within 24 hours if ...