Bookipi Survey Shows Small Businesses Embracing AI BUT, Complexity, Not Cost, Slows Workflow Adoption
The latest survey of small business owners shows an increase in AI spending, but a widening gap between experimentation and operations. The latest small business survey from Bookipi, a global platform offering a comprehensive suite of AI-powered business management tools tailored for small businesses and solopreneurs, reveals that artificial intelligence (AI) is becoming a core tool for smaller companies. Still, many organizations are only using AI to automate simple tasks. The 2026 Small Business AI Adoption Report shows that AI adoption is accelerating for customer service and marketing. However, smaller businesses lack the confidence and expertise to embrace AI for deeper operational functions. Bookipi surveyed over 2,100 small business owners from the following regions: North America, EMEA, APAC, and LATAM to discover how they are using AI to save time, compete, and grow. The survey results show that nearly half of the companies (48%) plan to increase AI spending this year, whil...