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Prime Bridge Solutions Leads Global Launch to Redefine Customer Experience in the BPO Industry

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Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver scalable, secure, and high-performance customer service. With a strong focus on first-call resolution (FCR), inside sales enablement, and technology-driven performance, this milestone marks Prime Bridge’s official entry into the international Business Process Outsourcing (BPO) and CX market. The launch underscores Prime Bridge’s mission to build brand credibility and expand its global presence while helping businesses enhance service quality, drive revenue, and improve operational efficiency. Through its integrated customer engagement solutions, the company aims to address the growing demand for agile, cost-effective, and high-quality customer support in a market increasingly shaped by digital transformation and rising consumer expectations for immediacy, reliability, and personalization. ...
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SWBC Payroll + HR Expands Solutions to Support Hiring and Workforce Development

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End‑to‑end recruiting and learning solutions that help businesses attract talent and develop stronger teams SWBC Payroll + HR announced the expansion of its talent solutions portfolio with the launch of JobFusion, a comprehensive recruiting solution, alongside Learn By Design, an all‑in‑one e‑learning and employee development platform. Together, these solutions support businesses across the entire talent lifecycle—helping employers attract the right candidates, build critical skills, and drive sustained workforce performance. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox With Learn By Design and JobFusion, we’re delivering an integrated approach that helps employers build stronger teams from day one and support continued growth with confidence. JobFusion, powered by SWBC, combines hands‑on recruiting expertise with proven technology to manage key stages of the hiring process. The solution supports employers with essen...
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Phenom Acquires Be Applied to Power Skills‑First Hiring at Enterprise Scale

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Cognitive assessments for hiring deliver fair, scalable skills validation across high‑volume and specialized roles Phenom, the leader in applied AI that helps organizations hire faster, develop better and retain longer, announced the acquisition of Be Applied, an AI‑driven cognitive assessment solution that validates candidate and employee capabilities at scale. By combining Phenom’s AI with Be Applied’s evidence‑based assessments, enterprises can confidently move to skills‑first hiring without sacrificing speed, quality or fairness. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox “The shift to skills-based hiring has created a critical gap in how organisations validate talent at enterprise scale,” said David Perring, Chief Insights Officer at Fosway Group. “Phenom’s acquisition of Applied… directly addresses that gap…” Talent Gaps and AI Drive the Shift to Skills-Based Hiring The shift to skills-based hiring is acce...
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Reading the Exit Signals: 5 Data-Driven Warning Signs Leaders Can Miss

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Employee turnover is no longer a people issue; it’s a balance-sheet problem. Gallup estimates that disengagement alone costs the global economy $8.8 trillion a year , and much of that loss shows up when high performers quietly walk out the door. At the company level, replacing a single employee routinely costs between one-half and double their annual salary once lost productivity, recruiting, and ramp-up time are factored in. And yet most organizations still treat resignations like lightning strikes—sudden, unpredictable, unavoidable. Here’s the reality: almost no one leaves suddenly. They leave gradually, first in attention, then effort, then presence. Disengagement is a process, not an unforeseeable event. In a workplace now mediated by digital systems, that process leaves a trail. How people collaborate, where they spend their time, what they stop doing—all of it is visible in patterns of behavior. Here are five early warning signs that someone may already be halfway out the do...
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Phenom Cloud Expands Enterprise Digitalization Capabilities with Lexy – AI-Powered Digital Consultants and Agents for HR

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A next-generation suite of AI-powered digital consultants designed to automate, optimize, and elevate enterprise People Operations at scale. Phenom Enterprise Cloud today introduced Lexy Digital Consultants for People Operations, an innovative suite of AI-powered agents built to reimagine how organizations run, optimize, and scale their employee operations. The Lexy Agents, including Lexy Recruiter, Lexy Data Analyzer, Lexy Data Migration, Lexy Enterprise Insights, Lexy Configurator, Lexy Learning, Lexy Talent, Lexy Administrator, Lexy Support, Lexy Vibe Manager, Lexy Testing, and Lexy Support, bring intelligence, automation, and predictive power at every stage of the employee journey. “Enterprises are under increasing pressure to modernize their people operations, improve employee engagement, and streamline complex processes,” said Sasidhar Kalagara, Chief Operating Officer at Phenom Enterprise Cloud. “Our new suite of Lexy Agents is built to address these challenges head-on....
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ZipRecruiter Announces Board of Directors Appointment

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ZipRecruiter ® , a leading online employment marketplace, announced the appointment of Jennifer Saenz to the company’s Board of Directors (the “ Board ”) and the resignation of Yvonne Hao from her position as a member of the Board, both effective February 5, 2026. Jennifer Saenz will also serve as a member of ZipRecruiter’s Compensation Committee and Nominating and Corporate Governance Committee. Catch more HRTech Insights:  HRTech Interview with Sandra Moran, Chief Marketing Officer of Schoox “Jennifer has spent her career building trusted brands and operating at scale, and we’re thrilled to welcome her to our Board,” said Ian Siegel, CEO of ZipRecruiter. “Her experience leading marketing, merchandising, and commerce organizations will be valuable as we continue to improve how people find jobs and how employers find the right talent. We’re excited to have her voice in the room.” “I’m grateful to Yvonne for her thoughtful leadership and numerous contributions over the years, ...
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Colombia, Mexico, and Argentina: A Comparison of Latin America’s Top Three Markets for Hiring Software Developers

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Nearshore Business Solutions compares Colombia, Mexico, and Argentina for US tech hiring with salary data, and talent pool stats across all three markets. Nearshore Business Solutions, a Dallas-based nearshore staffing firm, published a three-country comparison of Latin America’s top hiring markets for US tech companies. The resource covers Colombia, Mexico, and Argentina with salary benchmarks, talent pool data, and compliance details. It arrives as 90% of US organizations evaluating new outsourcing destinations now prioritize Latin America. The comparison draws on 500+ placements NBS has completed since 2023 across all three countries. Colombia offers 165,000 tech professionals and Eastern Time zone alignment through cities like Bogota, Medellin, and Cali. Graduates from Universidad de los Andes, EAFIT, and Universidad Nacional feed a growing talent pipeline. Mexico leads in total talent pool size with 800,000+ tech specialists across Guadalajara, Monterrey, and Mexico City. Tecn...
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