Udemy Appoints Neeracha Taychakhoonavudh as Chief Customer Experience Officer to Accelerate Enterprise Strategy

Udemy Appoints Neeracha Taychakhoonavudh as Chief Customer Experience Officer to Accelerate Enterprise Strategy

Experienced SaaS executive to lead global customer success, support and operations, scaling global customer loyalty and strengthening focus on voice of the customer.

Udemy, a leading online skills marketplace and learning platform, today announced the appointment of Neeracha Taychakhoonavudh as the company’s first-ever Chief Customer Experience Officer (CCO).

In this newly created role, Taychakhoonavudh will lead Udemy’s Global Customer Success and Customer Operations teams, overseeing enterprise customer adoption, expansion and retention strategies to meet the evolving needs of the company’s diverse, worldwide customer base. She will report directly to Udemy President & CEO, Hugo Sarrazin.

Taychakhoonavudh brings extensive enterprise software and customer success leadership experience, most recently serving as Chief Customer Officer at Asana, and previously spent 14 years at Salesforce in leadership roles spanning customer success, renewals, partner strategy, industry solutions, and sales operations, most recently serving as Salesforce’s Executive Vice President, Global Customer Success.

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“Neeracha brings deep expertise in customer experience, a global mindset, and an ability to scale strategic programs that drive expansion with global organizations that provide lasting business value,” said Hugo Sarrazin, President & CEO at Udemy. “Her leadership will be instrumental as we strengthen our customer engagement model, deepen loyalty, and accelerate durable growth across Udemy Business. We’re thrilled to welcome her at this pivotal stage of our journey.”

“I’ve deployed AI tools which transform the customer experience by delivering a truly personalized journey, and look forward to leveraging this in the world of skills development, both at the individual and organizational level,” said Taychakhoonavudh. “As the future of work undergoes revolutionary levels of change, Udemy’s AI-powered platform can help reshape how global enterprises approach strategic workforce planning in a modern way. I look forward to working with Udemy’s talented team to create a future-forward customer experience by focusing on delivering values and outcomes.”

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[To share your insights with us, please write to psen@itechseries.com ] 

The post Udemy Appoints Neeracha Taychakhoonavudh as Chief Customer Experience Officer to Accelerate Enterprise Strategy appeared first on TecHR.



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