Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences
Freshservice Journeys is an AI-powered capability that simplifies complex workflows spanning HR, IT, facilities, and more, to help organizations deliver an exceptional experience during employee transitions Freshworks announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management offering, designed to streamline complex employee processes across functions—driving efficiency, improving cross-functional collaboration, and delivering consistent, personalized employee experience during critical employee events. With Freshservice Journeys, teams across IT, HR, facilities, and other departments can use no-code workflows to build thoughtful employee experiences in key moments that matter such as onboarding, offboarding, promotions, and relocations. “Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalized, seamless, and uncomp...